Nerfed? Visa and Mastercard Not Accepted at Singtel Kiosks
Over the past week or so, there have been reports of Visa and Mastercard not being accepted at Singtel kiosks across the island. There is currently no indication whether this is a temporary outage or something more permanent, but until something changes, Visa and Mastercard cardholders will not be able to pay their Singtel bills via Singtel kiosks. This has some consequences for a few prominent credit cards.
Are all kiosks affected?
Update: according to multiple data points, the ones at Funan, One Raffles Place, and Lot One still accept Visa/Mastercard
At the moment, it is also unclear whether all kiosks are affected. Do chip in if you happen to be near a kiosk and let us know whether it accepts Visa/Mastercard.
DBS yuu Visa affected, use DBS yuu Amex instead
For kiosks that do not accept Visa or Mastercard payment, which means users of the Visa version of DBS yuu will not be able to pay Singtel bills for DBS yuu’s 9X or 35X yuu Points earn rate. The only option for such kiosks is to use the American Express version of DBS yuu which itself is only accepted at certain kiosks. You can refer to this article for locations that accept Amex.
DBS yuu Card
DBS yuu Card is an excellent card that gives up to 18% cash rebates or 10 miles per dollar (in conjunction with the yuu app)
🎁 New Cardholders
Apply as a new cardholder by 31st August 2026, use promo code SINGSAVER, and fill up the SingSaver Rewards Form to choose your gift¹:
HeyMax account required for Max Miles. You can also top up for more gift options. Tap Apply to see more details on the landing page.
Minimum spend of S$500 within 30 days from card approval is required to be eligible for rewards.
⚠️ Important Steps
- Make sure to apply with the promo code and fill up the SingSaver Rewards Redemption Form. No form means no reward, so do not miss this step.
- Maintain valid DBS PayLah! account by the end of the Qualifying Spend period to be eligible for the reward.
- Make a minimum spend of S$500 within 30 days of card approval.
Terms and Conditions: [1]
For reference only; refer to exact details in terms and conditions
UOB Visa Signature and UOB Preferred Platinum Visa are also affected
Users of UOB Visa Signature and UOB Preferred Platinum Visa are also affected by this change. Previously, it was possible to get 4 miles per dollar with these cards by making contactless payment at Singtel kiosks. This is no longer possible at kiosks that have mysteriously stopped accepting Visa again.
Other Visa/Mastercard cards: pay via app or website instead
For those who wish to get rewards for other cards, payment via app or website is still possible. Your card will need to support either Merchant Category Code (MCC) 4814, or give its rewards on online transactions.
Previously, Singtel app was processing payments via AXS which is excluded by just about every credit card. They are no longer doing so, and customers can once again earn card rewards when they pay for their bills via the app if they use the right cards.
Just to be perfectly clear, you cannot get bonus points when you pay via the app or website using DBS yuu (requires payment at Singtel kiosks), UOB Visa Signature (requires contactless payment), or UOB Preferred Platinum Visa (MCC 4814 is not included as an eligible online transaction).
Subscribe for more deals and updates!
If you’re someone who wants to earn more from credit cards, savings accounts and other financial deals, stay subscribed to the Telegram or WhatsApp so you can be notified of news and deals. Remember to unmute and turn on notifications or the updates may not reach you.
Seth Wee was a licensed financial adviser representative from 2009 to 2025, with over 16 years of experience in Singapore’s financial advisory industry.
He started Sethisfy.com in 2019 to share practical insights on credit cards, banking products, and miles strategies, helping readers identify financial products that deliver the best value. Seth has been featured in CNA, Channel 8, Today, and a host of other publications. In 2025, he was also part of a panel at CPF’s Ready For Life festival.
Subscribe to the channel for free updates!
Disclaimer: I may receive an affiliate/referral fee when you sign up for services/products on this site, and such fees keep the site running. I would only recommend services/products I would personally use or recommend to my own friends and family, but I do not provide any warranty or guarantee for the quality of these services/products. Thank you for supporting my site!
Please exercise due diligence when signing up for any service/product as I will not be liable for any personal loss, financial or otherwise. Content published here are my sole views and personal opinion, and none of the information here constitutes personal financial advice nor represents the views of my employer(s).
Based on your reports, which branches were affected?
Machine at Raffles City under maintenance (5pm 18 Nov)
Funan’s kiosk works – accepts NETS and Visa/Mastercard but not AMEX
313 doesn’t accept visa or master. Lot 1 machine is under maintenance
Kiosks outside Tong building at orchard also only Amex. It seems that those that previously had Amex and visa now only have Amex and those that only had visa retain that?
313 and tong building changed to Amex only. Lot 1 under maintenance. Lucky plaza not there anymore
313 does not accept Visa and master. Only Amex
Funan kiosk still works as of evening 20 November.
Funan works as of 1 Dec
I indicated that 313 and Tong building kiosks can only use Amex now. Lucky plaza doesn’t have anymore. It seems those that could only take visa continue to take visa. Those that can take both can only take Amex now. Lot 1 machine under maintenance for a while now
Lot 1 visa option worked as of this afternoon
Tampines SingTel SSK accepts only AMEX credit card.
On 01 Dec 2025, Jurong Point Singtel kiosk accepted DBS Yuu AMEX. DBS Yuu VISA did not work,
No more kiosks at Tong building. Amex option working at 313 on 26 dec
Singtel kiosk processing seems to be ACS now…