Guide: Annual Fee Waiver For UOB Credit Cards

Got an annual fee on your UOB credit card? Here is how to get your annual fee waived as efficiently as possible. Also, there are some things you should take note of… even if your annual fee has been waived!

Ease of fee waiver

Ease: 4.5 out of 5 ★

I have never had to cancel a UOB card due to the bank refusing to waive annual fees. It loses half a star as annual fees can’t be waived via the app instantly sometimes, though there are ways around that. Also, do take note of UNI$ deductions for miles cards (discussed later in the article).

Using the app

The easiest way is to use the app:

  1. Login to UOB TMRW app
  2. Tap on the card with the annual fee
  3. Tap Settings
  4. Tap Waive fees
  5. Tap Annual fee
  6. Swipe Confirm

My experience with UOB so far is that if you have made regular spending on the card, the fee waiver will be granted immediately. Cards that are largely dormant will usually fail in the request, but you can still use the phone hotline to get a fee waiver.

Using the automated process via the phone hotline

I hope everyone knows that you can start pressing numbers without listening to the entire hotline prompt. As an impatient person, I appreciate the ability to press a number as soon as possible to get to the next menu so I have compiled the following table. You can shave precious time off your call by pressing the option as soon as you hear the first couple of words for each menu item. You’re welcome!!

Hotline PromptPress
For English press 1. For Mandarin press 21 (or 2 if you want Mandarin)
To continue using phone banking services, press 11
Do you know we have launched chat services… To continue using phone banking, press 22
For account information, press 1. For fee waiver application status, press 22
For credit card fee waiver, press 11
For membership fee waiver, press 1. For late fee, press 2.1
For us to review your fee waiver request, ensure your outstanding payment has been made. Please enter your credit card number, followed by the hash keyCredit card number followed by #
We have received your fee waiver request on your account. We will review and send you an SMS within the next 7 to 10 business days on approval.
To request fee waiver on another card, press 1
Hang up or 1 for another card

This method may not be so suitable if the statement with the annual fee is already due for payment and you need to make payment to avoid late fees. For more instant results, try talking to the operator.

Seth
Seth

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Talking to an operator via the phone hotline

Hotline PromptPress
For English press 1. For Mandarin press 21 (or 2 if you want Mandarin)
To continue using phone banking services, press 11
Do you know we have launched chat services… To continue using phone banking, press 22
For account information, press 1. For fee waiver application status, press 20
Please enter the 7 digits of your NRIC or 15 or 16-digit card number followed by the hash keyIC number or credit card number followed by #
Your NRIC is ________. To confirm press 11
You will receive your one-time password sent via SMS to your registered phone number ending with ______… Please key in the 6-digit one-time password followed by the hash keyOne-time password followed by #

After these steps, talk to the operator requesting for an annual fee waiver. Otherwise, ask them to cancel the card. I’ve had no issues getting a fee waiver as they seem quite eager for me to retain the card.

Look out: UNI$ deductions for annual fees

For UOB points cards like UOB Preferred Platinum Visa, PRVI Miles etc, UOB tends to deduct a whopping 6,500 UNI$ for the annual fee. That’s 13,000 miles and it’s quite a bit easier to overlook compared to an annual fee charged to your card. Make sure you do the above processes to get back your UNI$.

Also, do make sure that your UNI$ are indeed refunded when they waive your fee. UOB charged me 3,250 UNI$ for half of the annual fee and S$129.60 for the other half. I managed to get the annual fee waived but the UNI$ points were not refunded. It was only refunded after I noticed it weeks later and called in again so do keep a tab on your UNI$ transaction history.

On the bright side, UNI$ that are deducted and reinstated have a refreshed expiry date of 2 years from when they were refunded to you.

Conclusion

Aside from some cards which are worth it, you shouldn’t pay for credit card annual fees. I hope this guide was helpful to you and stay subscribed for more guides and other promos.

Do feel free also to contribute your experiences in the comments below or in the Telegram group.

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